Terms & Conditions

Last Updated: September 12, 2023

Welcome to Royal Fibernet! These Terms and Conditions govern your use of our internet services and website. By subscribing to our services or using our website, you agree to comply with and be bound by these terms.

1. Definitions

Service
The internet connectivity and related services provided by Royal Fibernet.
Subscriber
Any person or entity that subscribes to the Service.
Equipment
Any device provided by Royal Fibernet for use with the Service.
Website
The Royal Fibernet website located at www.royalfibernet.com

2. Service Provision

Royal Fibernet agrees to provide internet services to the Subscriber subject to the following terms:

  • Service availability is subject to technical feasibility and geographical coverage
  • We will make reasonable efforts to provide uninterrupted service but cannot guarantee 100% uptime
  • Actual internet speeds may vary due to network conditions, equipment, and other factors
  • We reserve the right to manage network resources to ensure fair usage for all subscribers

3. Subscriber Responsibilities

As a Subscriber, you agree to:

  • Provide accurate information during registration and promptly update any changes
  • Use the Service in compliance with all applicable laws and regulations
  • Not engage in any illegal activities using the Service
  • Not resell or share the Service with others without written permission
  • Protect your account credentials and notify us immediately of any unauthorized use
  • Pay all charges for the Service in a timely manner

4. Billing and Payment

Our billing terms are as follows:

  • Charges are payable in advance as per the chosen billing cycle
  • Late payments may result in service suspension or termination
  • We reserve the right to change pricing with 30 days' notice to subscribers
  • All fees are exclusive of applicable taxes, which will be added to your bill

4.1. Fee Structure

Service Fee Notes
Installation ₹999 One-time fee, waived on certain plans
Monthly Subscription As per plan Billed monthly in advance
Equipment Rental ₹100/month Optional, for router provided by us
Late Payment Fee ₹50 Applied after 5 days of due date

5. Service Limitations

Royal Fibernet internet service is provided with the following limitations:

  • Service speed may vary based on network congestion, distance from node, and other factors
  • We are not responsible for limitations caused by subscriber equipment
  • Certain activities (e.g., hosting servers) may require special permission
  • We may implement usage limits to ensure network stability for all users

6. Equipment

Equipment provided by Royal Fibernet remains our property unless purchased outright by the Subscriber. Subscribers are responsible for:

  • Proper care and use of the equipment
  • Returning equipment in good condition upon termination of service
  • Costs for repairing or replacing damaged equipment (normal wear and tear excepted)

7. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our Service, you consent to:

  • Collection of information necessary to provide the Service
  • Monitoring of network traffic for security and maintenance purposes
  • Use of cookies and similar technologies on our website

8. Termination

Either party may terminate the Service as follows:

  • Subscribers may terminate with 30 days' written notice
  • We may terminate for violation of these terms with 7 days' notice
  • Early termination of fixed-term contracts may incur termination fees
  • Upon termination, all outstanding fees become immediately due

9. Limitation of Liability

Royal Fibernet's liability is limited as follows:

  • We are not liable for incidental, consequential, or indirect damages
  • Our total liability for any claim is limited to the fees paid by you for the Service in the previous month
  • We are not liable for damages resulting from force majeure events

Important: Royal Fibernet reserves the right to modify these Terms and Conditions at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Andhra Pradesh.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Royal Fibernet
Near Bus Stop, Rayavaram 533346, Andhra Pradesh
Phone: 9573249666
Email: legal@royalfibernet.com