Last Updated: September 12, 2023
At Royal Fibernet, we want you to be completely satisfied with your equipment purchase. This return policy applies to all networking equipment purchased directly from us, including routers, modems, extenders, and accessories.
Equipment may be returned within 15 days of purchase under the following conditions:
The following items cannot be returned:
Follow these simple steps to return eligible equipment:
Call or email our customer support team to initiate the return process and obtain a Return Authorization Number.
Securely package the item in its original packaging with all accessories, manuals, and documentation.
Bring the item to our office or ship it to the address provided by our support team.
Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
Refunds for returned equipment will be issued through the original payment method. If the item was purchased as part of a package deal, the refund amount will be adjusted accordingly.
Please allow 7-10 business days for the refund to appear in your account after we process it.
Equipment purchased from Royal Fibernet comes with a 12-month manufacturer's warranty. For warranty claims after the return period, please contact our support team for assistance with repair or replacement.
Warranty does not cover damage caused by:
Note: Equipment provided as part of a service package may have different return conditions. Please refer to your service agreement for specific details. Installation fees are non-refundable once the installation process has begun.
If you have any questions about our return policy, please contact us at:
Royal Fibernet
Near Bus Stop, Rayavaram 533346, Andhra Pradesh
Phone: 9573249666
Email: support@royalfibernet.com
Business Hours: Monday-Saturday, 9:00 AM to 6:00 PM